Awards

View all of our recent award wins below.

DPD make history with five road transport 'Oscars'

DPD becomes first firm to win five Motor Transport Awards in one year, twice

DPD made history at last night's Motor Transport Awards, beating off stiff competition to scoop five trophies at this year's road transport 'Oscars', held for the first time as a virtual event.

The awards celebrate outstanding achievement in the industry and recognise innovation, customer service, efficiency and quality. They are judged by an independent panel of experts drawn from the industry.

For the first time in the award's 34 year history, the winners were announced via a special online broadcast, hosted by Motor Transport editor Steve Hobson, with the help of Alan Dedicoat, the "Voice of the Balls" on the BBC's National Lottery programmes.

Click here to read the full story.

DPD scoop Transforming Retail Award with Delivery Innovation of the Year

The DPD app and Design Space wow the judges

Leading parcel delivery firm DPD has been honoured with Delivery Innovation of the Year at the Retail Insider Transforming Retail Awards 2020.

The annual awards, which took place online this year, via Zoom, aim to highlight the most exciting innovations to happen in the retail sector over the past 12 months.

For the Delivery Innovation of the Year award, the judging panel of independent retail experts were looking for a technology that has helped retailers deal with one of the most troublesome aspects of their business: effective and cost-efficient delivery.

DPD won the award based on its unique and award-winning app, Your DPD. The app, which has been downloaded over 8 million times, is designed to give consumers more control than any other carrier over how, where and when they receive a parcel. As a result, DPD has been able to significantly increase the number of parcels delivered right first time.

Click here to read the full story.

 

DPD UK certified as Carbon Trust Standard

The Carbon Trust Standard recognises organisations that follow best practice in measuring, managing and reducing their environmental impact.

DPD has been certified for The Carbon Trust Standard for Carbon, which is a mark of excellence that enables organisations to demonstrate their success in cutting their carbon footprint.

DPD was also recognised by The Carbon Trust Standard for Waste after demonstrating a real reduction in waste streams year-on-year, or that waste is being dealt with more effectively, for example through increased recovery, recycling or reuse.

An independent judging panel assesses how companies demonstrate effectiveness at responding to climate change through governance, carbon accounting and carbon management.

 

 

 

DPD UK has won its second Environmental Accolade of the week

DPD UK has won its second environmental accolade of the week - a 'Fleet Heroes' award from the Energy Saving Trust. We scooped the Sustainable Deliveries Hero category, topping a 6-strong shortlist featuring EV specialists Gnewt and Zedify. The award judges hailed our innovative approach to zero emission deliveries via our Westminster and Shoreditch micro-depots, as well as our nationwide rollout of EVs and our highly proactive lobbying initiatives.

This prestigious trophy, presented at London's National Gallery, follows hot on the heels of the Green Apple Best Practice Award which we won earlier this week in a high profile event at the House of Commons.

DPD UK wins Green Apple Award for Environmental Best Practice

Firm honoured at Houses of Parliament for unique all-electric parcel depots

DPD UK has collected a coveted Green Apple Environment Award for environmental best practice at a prestigious ceremony at the House of Commons.

The UK's number 1 domestic parcels carrier was named ?Gold winner' in the Service Industries category, with judges hailing DPD UK's achievements in reducing CO2 emissions and its innovative all-electric micro depots in central London.

The awards, founded by The Green Organisation to recognise, reward and promote environmental best practice around the world, have been running since 1994 and attract entries from Governments, Ministries and Regional Authorities as well as companies and organisations right across the private and public sectors.

Other high-profile winners at this year's event included Deloitte, Rolls Royce, Mitie, Balfour Beatty and Veolia.

The award is recognition for DPD UK's efforts to become the most responsible city centre delivery company and the leader in electric vehicles (EVs) in the UK. In October last year, DPD opened the UK's first all-electric parcel depot in Westminster and plans to have a fleet of 500 electric vehicles by the end of 2020.

The firm has also partnered with Oxford-based manufacturer EAV to create a British built e-cargo bike, the P1. The bio-mechanical hybrid electric-assisted pedal bikes have a range of 60 miles and with a 120kg payload can cover 100 parcel stops in a day and then be recharged using a normal 13amp, 240v plug socket.

Last month, DPD UK issued a White Paper calling on vehicle manufacturers, energy providers,national and local Government to start working together to tackle the barriers holding back more widespread EV adoption and investment.

Dwain McDonald, DPD UK's CEO, commented; "We're absolutely delighted with this award. We've made a huge commitment as a company to investigate, develop and invest in our own sustainable future. But part of that project is also about leading by example and that means sharing what we have learned and showing that there are better ways to deliver parcels and run logistics.

"We can't do everything overnight and we can't do it all on our own. We've shared our frustrations as well as our successes, but we are passionate about this challenge and we know we can make a huge difference. Hopefully, we've shown through our all-electric micro depots that it isn't just about switching to EVs, it is about designing totally different business models and processes."

 

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For further information please contact:

Gordon or Liz at MAW Communications on 01603 505 845.

Notes to editors

The UK's favourite parcel delivery company: DPD UK has been voted top in MoneySavingExpert's consumer satisfaction poll for parcel delivery companies six years running.

In April 2015, DPD UK was awarded the Queen's Award for Enterprise 2015 in the Innovation category, for its unique one-hour delivery service, Predict.

DPD UK is a member of DPD group, one of Europe & leading parcels groups, wholly owned by France La Poste, the second largest postal group in Europe.

The company operates more than 8,000 vehicles from 65 locations and delivers over 250 million parcels a year.

DPD UK wins National Business Awards 2019

DPD UK wins Customer Experience & Loyalty Award at the 2019 National Business Awards

The UK's number 1 domestic parcels carrier DPD UK has been honoured at the 2019 National Business Awards, winning the Customer Experience & Loyalty Award.

Astronaut Tim Peake was the keynote speaker at the ceremony in front of 1,200 business leaders, investors and representatives from Government and the press, at the Grosvenor House Hotel in London's Park Lane.

The awards - known as the 'Oscars of UK plc' - are the UK's most prestigious business awards programme and attract entries from across the public and private sector. The awards are judged by an independent panel consisting of business leaders and industry experts.

Celebrating those organisations that consistently deliver exceptional customer experience with a positive impact to the bottom line, the Customer Experience & Loyalty Award is sponsored by Virgin Atlantic.

What the judges said about DPD UK:

"Revising their entire company strategy with the goal of providing the best customer delivery experience against their competitors has seen DPD UK streamline their services and logistics to make the whole process more transparent. Their award winning tracking app has placed them first-in-class against their global competitors."

The win maintains DPD UK's impressive track record at the National Business Awards. While the Customer Experience & Loyalty award was a brand new category for 2019, DPD UK had previously won the Customer Focus category in 2009, 2013 and 2016.Dwain McDonald, DPD UK's CEO, commented; "This is another fantastic award win and it is a massive team effort. I must thank everyone involved, right across the company, for their hard
work and dedication in giving our customers the best possible experience. We are the leaders in our sector, and we were the only parcel carrier shortlisted on the night amongst the 150 finalists, but the National Business Awards are still the one that everyone wants to win, so this means a huge amount to us."

 

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For further information please contact:

Gordon or Liz at MAW Communications (www.mawcomms.co.uk) on 01603 505 845

Notes to editors

The UK's favourite parcel delivery company: DPD UK has been voted top in MoneySavingExpert's consumer satisfaction poll for parcel delivery companies six years running.

In April 2015, DPD UK was awarded the Queen's Award for Enterprise 2015 in the Innovation category, for its
unique one-hour delivery service, Predict.

DPD UK is a member of DPD group, one of Europe's leading parcels groups, wholly owned by France's La Poste, the second largest postal group in Europe.

The company operates more than 8,000 vehicles from 65 locations and delivers over 250 million parcels a year.

 

 

DPD UK doubles-up at the Motor Transport industry 'Oscars'

DPD UK doubles-up at the Motor Transport industry 'Oscars'

The UK's favourite parcel delivery company wins the 'big two' awards again; Home Delivery Operator of the Year and the Customer Care award

The parcel delivery market leader DPD UK won two awards at the 2019 Motor Transport Awards in London - including the highly coveted Customer Care category.

DPD UK was the only company to win more than one award on the night and have now won 29 industry 'Oscars' since 1991 and 20 in the last 11 years. In addition to winning the Customer Care award for the fifth time in the last six years, DPD UK won the Home Delivery Operator of the Year award for the third time in a row, before more than 1,600 guests at London's Grosvenor House Hotel on Park Lane.

The evening celebrates outstanding achievement in the industry and recognises innovation, customer service, efficiency and quality. They are judged by an independent panel of experts drawn from the industry. Comic and actor, Omid Djalili presented the 2019 awards.

DPD UK has now won the Customer Care award for five of the last six years and Home Delivery Operator for three years in a row, with Motor Transport's judges describing DPD as the 'stand-out company in its sector'.

DPD UK's CEO Dwain McDonald commented: "These are two of the most hotly contested categories and the ones that we most want to win every year, so I'm thrilled with this result. Twenty awards in the last 11 years tells its own story.

"These latest wins show why we are still the nation's favourite parcel company and are further proof of what can be achieved when bleeding-edge technology and amazing people combine to deliver a first-class doorstep experience."

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For further information please contact:

Gordon or Liz at MAW Communications (www.mawcomms.co.uk) on 01603 505 845

Note to editors

The UK's favourite parcel delivery company: DPD has been voted in MoneySavingExpert's consumer satisfaction poll for parcel delivery companies six years running.

In April 2015, DPD UK was awared the Queen's Award for Enterprise 2015 in the Innovation category, for its unique one-hour delivery service, Predict.

DPD UK is a member of DPDgroup, one of Europe's leading parcel groups, wholly owned by France's La Poste, the second largest postal group in Europe.

The company operates more than 8,000 vehicles from 65 locations and delivers over 250 million parcels a year.

DPD UK tops Money Saving Expert's customer satisfaction poll for sixth year running

The UK's favourite parcel delivery company DPD UK has been voted the best in the business for the sixth year running, in Money Saving Expert's customer satisfaction survey.

Sister company DPD UK Local takes second place.

The UK's favourite parcel delivery company DPD UK has been voted the best in the business for the sixth year running, in Money Saving Expert's customer satisfaction survey.

Almost 7,700 people took part in the poll on Martin Lewis' site to find the best (and worst) parcel delivery firms. Conducted just after the Christmas and January Sales peak, the poll asked people to rate the performance of all the major UK delivery firms, based on their own experiences with each company over the past year.

DPD UK finished the overall winner with 65% of voters rating their service as 'great'. What's more, DPD UK's sister company DPD Local was rated as the second-best parcel delivery company in the UK, with a 56% 'great' score. 

DPD UK's nearest major competitor (Royal Mail) was some 11 percentage points behind on 54%.  'Great' scores for the other major carriers included 41% for Parcelforce and 40% for UPS, while Hermes scored 31% and Yodel 16%.

Major Delivery Companies	Great Score
DPD UK	65%
DPD Local	56%
Royal Mail	54%
Amazon Logistics	48%
Collect +	48%
Parcelforce	41%
UPS	40%
DHL	38%
Fed Ex	36%
Hermes	31%
UK Mail	25%
TNT	20%
Yodel	16%

The full survey results can be found on the Money Saving Expert website. 

DPD UK's success in recent years has been largely down to its unique one-hour delivery slot service, Predict. Predict means that all DPD UK customers receive an email or text notification of their one-hour delivery slot in advance, along with a series of 'in-flight options' so they can always make arrangements for their delivery, even if they aren't going to be at home. 

Dwain McDonald, DPD UK's CEO commented, "This is becoming a habit, and it isn't one that we want to give up! While it is the sixth time we've topped this poll, we never take anything for granted. We will enjoy this. When nearly 8,000 customers vote, you have to take it seriously. But the nature of this industry is that you have to perform to the highest possible standards every single day of the year, no matter what the roads or the weather throw at you.

"The period from Black Friday right through to Christmas and the January sales is our busiest time of year and our team performed brilliantly. We delivered a record number of parcels and service levels were maintained throughout, as this survey clearly shows.

"The whole team deserves massive credit and it is great for everyone involved in the operation to know that their efforts are appreciated by the parcel recipients. A lot of our customers know their DPD UK driver really well and have a great relationship with them. Rightly, they get a lot of 'thank yous' on the doorstep from customers in the run up to Christmas, but this is a chance to celebrate the team behind each driver as well."

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For further information please contact:

Gordon or Liz at MAW Communications (www.mawcomms.co.uk) on 01603 505 845

Notes to editors 

The UK's favourite parcel delivery company: DPD has been voted top in MoneySavingExpert's consumer satisfaction poll for parcel delivery companies four years running. 

In April 2015, DPD UK was awarded the Queen's Award for Enterprise 2015 in the Innovation category, for its unique one-hour delivery service, Predict.

DPD UK was ranked 22nd in The Sunday Times 'Best Big Companies to Work For 2016' list. 

DPD UK is a member of DPDgroup, one of Europe's leading parcels groups, wholly owned by France's La Poste, the second largest postal group in Europe. 

The company operates more than 8,000 vehicles from 65 locations and delivers over 230 million parcels a year.

DPD UK scoops Home Delivery Operator of the Year at Motor Transport Awards 2018

DPD UK scoops Home Delivery Operator of the Year at Motor Transport Awards 2018

DPD UK took its tally of Motor Transport Awards to a record-breaking 14 in the last five years after topping the Home Delivery Operator of the Year category at a gala ceremony in London last night. We beat off stiff competition from Hermes, John Lewis and Whirlpool to scoop the award at this year's 'industry Oscars'.

Highlighting our consistent service performance, sustained growth and market leadership, judges said: "The impressive DPD UK app and Chatbot are further examples of the company's relentless commitment to innovation and new technology. It's clear to see why DPD UK tops customer satisfaction surveys."

CEO Dwain McDonald commented: "We have now won this award for three out of the last four years. This independent accolade confirms our position as the carrier of choice for top-tier UK retailers who want the most personal and professional doorstep experience that money can buy."

DPD UK tops the MoneySavingExpert customer satisfaction poll for fifth year running!

DPD UK tops the MoneySavingExpert customer satisfaction poll for fifth year running!

DPD UK has yet again been crowned the 'UK's favourite parcel delivery company' after topping MoneySavingExpert's annual customer satisfaction poll for the fifth year running.

Almost 9,500 people voted, with 67% rating us as 'great'. DPD UK is once again the clear winner in this prestigious survey.

What's more, our sister company DPD Local was ranked as the second best parcel delivery company in the UK, with 55% rating DPD Local as 'great'.

Dwain McDonald, DPD UK's CEO, says: "This is a fantastic endorsement of our service and our people. It's a special achievement to be voted the nation's favourite parcel delivery company for five years running and everyone in the business has made an enormous contribution over the last 12 months. We all believe in giving our customers the best possible delivery experience."

Dwain McDonald voted 'Tech Pioneer of the Year 2017' at the Retail Week Tech Awards

Dwain McDonald, CEO of the UK's favourite parcel delivery company DPD UK, has been named Tech Pioneer of the Year 2017, at the Retail Week Tech Awards in London

The awards celebrate the greatest innovations in retail technology and the individuals and teams who are leading the charge. They focus on how the cleverest digital ideas are enhancing customer experience and turning disruption into an opportunity.

The ceremony was hosted by leading technology journalist and broadcaster, Georgie Barrat, who presents the UK's best loved consumer tech program, The Gadget Show. The award categories were judged by a prestigious panel of tech experts, drawn from across the retail industry.

Other big winners on the night included Tesco, Sainsbury's Argos, Made.com, Missguided and Naked Wines.

The Tech Pioneer of the Year award is recognition for Dwain McDonald's tech leadership over a number of years. DPD UK is widely acknowledged as a market leader in innovation, and Dwain has personally been involved in the creation and development of a series of award winning 'firsts' including; Predict - DPD UK's unique one hour delivery window service, the Your DPD app, which is used by close to two million people in the UK, and Precise, which allows customers to select their own delivery slot.

DPD UK's CEO Dwain McDonald commented: "It was a real honour to accept this award. I often joke that we aren't really a courier firm, we're a tech company that happens to deliver parcels! But that is the way you have to think in today's market place, and our customers see the difference it makes every single day and with every single delivery. Digitally, the biggest and best retailers absolutely wow their customers these days, they are so innovative and so creative. To deliver for them we have to be one step ahead, all the time. So for the retail sector to recognise us as a tech leader means the world to me."

The award follows an incredible few years in which DPD UK has been honoured with a Queen's Award for Innovation, the Which? Special Award, ranked in The Sunday Times 'Best Big Companies to Work For' and topped MoneySavingExpert's customer satisfaction poll for parcel delivery companies four years running.

DPD UK scoops awards hat-trick at the motor transport industry 'Oscars'

Market leader honoured with the Innovation Award, Home Delivery Operator of the Year and the Customer Care award

The UK's favourite parcel delivery company DPD UK, won three awards at the 2017 Motor Transport Awards in London - including the highly coveted Customer Care award for the fourth year running.

It's the second year running that DPD UK has won three awards, made more remarkable by the fact that on the night, no other company won more than one. In addition to retaining the Customer Care award, DPD UK won the Home Delivery Operator of the Year award for the second time in three years and the Innovation Award, before more than 1,600 guests at London's Grosvenor House on Park Lane.

Comic and television presenter, John Bishop presented the awards - known as the transport industry 'Oscars'. The evening celebrates outstanding achievement in the industry and recognises innovation, customer service, efficiency and quality. They are judged by an independent panel of experts drawn from the industry.

The judges said "DPD UK once again impressed with its strong business performance and industry-leading innovations. At the heart of DPD UK's successes in the past year is its end-customer app Your DPD UK. The technology allows customers to personalise their delivery experience by changing their preferences in the application."

DPD UK's CEO Dwain McDonald commented: "What a fantastic result! To win another three Motor Transport Awards this year is incredible. Everyone always says that in this industry you can't stand still for a minute, but to keep innovating year after year in a tough sector like ours, takes an immense team effort. The Your DPD app was clearly the star of the show, which was great to see. We've now got around 1.5 million people in the UK who have downloaded it.

"The Customer Care award is something special to us. We do use a lot of tech and a lot of trucks to deliver millions of parcels, but we are essentially a people-business. So, to win the Customer Care Award for the fourth year running means a lot. It is a constant focus for us and we have invested in our people and our service to our customers year after year."

The hat-trick success follows an incredible few years in which DPD has been honoured with a Queen's Award for Innovation, the Which? Special Award, ranked in The Sunday Times 'Best Big Companies to Work For' and topped MoneySavingExpert's customer satisfaction poll for parcel delivery companies four years running.

DPD UK tops Money Saving Expert's customer satisfaction poll for fourth year running

The UK's favourite parcel delivery company DPD UK has been voted the best in the business for the fourth year running, in Money Saving Expert's customer satisfaction survey

Over 11,350 people took part in the poll on Martyn Lewis' site to find the best (and worst) parcel delivery firms. Conducted just after the Christmas and January Sales peak, the poll asked people to rate the performance of all the major UK delivery firms, based on their own experiences with each company over the past year.

DPD UK was the clear winner with 71% of voters rating their service as 'great'. In fact, the nearest competitor (Royal Mail) was some 22 percentage points behind on 49%. ?Great' scores for the other major carrier companies included 47% for both UPS and Collect Plus; Parcelforce and DHL at 41%, while Hermes/myHermes scored 30%. UK Mail scored 25% and Yodel 18%.

The full survey results can be found on the Money Saving Expert website.

Recognition for DPD UK's services in recent years has included a prestigious Queen's Award for Innovation, a 'Special Award' from consumer champion Which? for consistently high customer satisfaction scores, a top 25 ranking in The Sunday Times 'Best Big Companies to Work For 2016', the Customer Focus Award in the National Business Awards a record three times and an unprecedented 10 Motor Transport awards in the last three years.

In the last 12 months, DPD UK has launched the unique 'Your DPD' app which enables customers to set their own delivery preferences including the ability to request that drivers always avoid certain times of the day such as the school run and 'DPD Precise' which allows customers to select an exact one-hour delivery slot on the day of their choosing. Initially launched with online fashion retailer ASOS, 'DPD Precise' has since been rolled out to more retailers including New Look and Boohoo.

In addition, DPD UK extended its DPD Pickup parcel shop network to include Sainsbury's and Matalan. Customers can opt to divert a delivery to their nearest DPD Pickup parcel shop from a range of 'in-flight options' which also include 'deliver to a specific neighbour' and 'leave in a specified safe place'.

Dwain McDonald, DPD UK's CEO commented, "When over 11,000 people are voting, just after your busiest time of year, and you come top by a mile, you have to step back and say; 'we're clearly doing something right'! But being DPD UK, we won't be resting on these or any other laurels for long. Parcel delivery is a tough, tough industry and we will have to be at the top of our game again in 2017.

"We're number one because we continually invest and innovate. We work with the best businesses and retailers in the UK, and our aim is to keep coming up with new ideas and services that keep us one step ahead of everyone else. Delivering a great service comes down to a lot of different things - our people, our technology, our infrastructure - and we have to get these things right over and over again.

"Winning the Money Saving Expert poll by such a big margin is a fantastic endorsement of our service and our people. Everyone in the organisation has contributed enormously over the last year, but once again, I'd like to dedicate this achievement to our drivers who hit their one-hour delivery slots day after day after day. It's that level of consistency throughout the company that customers really appreciate."

2016 National Business Awards: DPD UK wins Customer Focus Award for the third time

The UK's favourite parcel delivery company DPD UK has been named the winner of The Customer Focus Award in the 2016 National Business Awards - for a record third time

DPD UK beat off stiff competition from nine other finalists including Utility Warehouse, Pets Corner, Vanarama and OVO Energy, to win the hotly contested Customer Focus category.

Former Foreign Secretary and Leader of the House of Commons, William Hague was the keynote speaker at a ceremony in front of 1,200 business leaders, investors and representatives from Government and the press, at the Grosvenor Hotel in London's Park Lane.

The awards - The UK's most prestigious business awards programme - attracted entries from across the public and private sector. The independent awards panel consisting of business leaders and industry experts reviewed the entries to determine the award finalists, who are then required to present to expert juries to decide the category winners.

Celebrating those organisations demonstrating the link between customer service and profit, the KPMG Customer Focus Award recognises those constantly striving to exceed customer expectations, industry leading standards of service, and innovation around customer experience.

What the judges said about DPD: "DPD UK are a terrific team and are cleverly doing what's best for the customer through exceptional service, competitive differentiation and highly engaged people."

Dwain McDonald, DPD UK's CEO, commented; "I'm absolutely thrilled. We've won a wide range of accolades in recent years, but an award for commitment to great customer service is the most important recognition we can receive and I'm delighted for our whole team. The National Business Awards stand out as the one that everyone wants to win, so to take this award for the third time is really something special.

"We operate in an incredibly tough sector, delivering over 200 million parcels a year, seven days a week, whatever the weather or the roads throw at us. Customers expect us to be brilliant every day and get everything right, each step of the way. And that takes an incredible team effort. So moments like this are always celebrated and then we get back out on the road and do it all again!"

DPD UK records a hat-trick of wins at 2016 Motor Transport awards

The UK's favourite parcel delivery company DPD UK, won three awards at the 2016 Motor Transport Awards in London - just 12 months after making history as the first company to win all five categories entered in the 2015 awards.

DPD UK retained the Business Excellence Award and the Customer Care Award and won the Training Award for the first time at the annual Motor Transport Awards, before more than 1,600 guests at London's Grosvenor House on Park Lane. 

Television and radio presenter, film critic, and actor Jonathan Ross presented the awards - known as the transport industry 'Oscars'. The evening celebrate the achievements of the industry and recognises innovation, outstanding service, efficiency and quality. They are judged by an independent panel of experts drawn from the industry.

The judges said "DPD UK is a class act," and "continued to be one of the leading figures in terms of innovation", adding that the company "stayed ahead of its competitors in terms of future-proofing its business and constantly reacting to the changing home delivery market."

DPD UK's CEO Dwain McDonald commented: "Incredible! Last year's five-out-of-five performance was unprecedented, so to win another three Motor Transport Awards is way beyond my expectations. This team just keeps on improving. Every time we lay down a new challenge, our people step up and move the business forward again.

"We're known for our technology and innovation, and we have won plenty of awards for those aspects of our work in the past - but at heart, we are a people-business. So, to win the Customer Care Award and the Training Award is a huge endorsement of what we do and means a lot to me, personally. We work in one of the toughest sectors in the world - but by investing in our people and our technology our customers can see that we are streets ahead of the competition and these awards back that up too."

The hat-trick success follows an incredible 18 months in which DPD UK has been honoured with a Queen's Award for Innovation, the Which? Special Award, two Metapack awards, ranked 22nd in The Sunday Times 'Best Big Companies to Work For 2016' and topped both the Which? and MoneySavingExpert customer satisfaction polls for the third year running.

DPD UK named as one of The Sunday Times' Top 25 Best Big Companies to Work For

Delivery company debuts in prestigious list after record-breaking year

The UK's favourite parcel delivery company DPD UK has been listed in the prestigious Sunday Times 'Best Big Companies to Work For' list for the first time, it has been confirmed. The company will feature in the top 25 when the full list is revealed at the Best Companies awards celebration in London on Thursday 25th February.

The Sunday Times 'Best Companies' list celebrates excellence in workplace engagement and is widely acknowledged as the most searching and extensive research into employee engagement carried out in the UK.

Lists are compiled based on employee opinions on how the company; supports wellbeing in the workplace, gives something back to society, shows strong leadership and teaming, provides opportunities for personal growth, and offers fair pay and benefits. Only the organisations with the highest level of overall employee engagement qualify for the 'Best Companies to Work For' list.

The Sunday Times praised DPD UK's company values and approach to customer service, saying: "DPD UK understands it needs to retain and develop the most customer centric people in their industry and they've wow'ed us with how they've achieved it."

DPD UK's inclusion in the 'Best Place to Work' list is the latest award in an incredible 12 months for the company. In April, DPD UK was honoured with a prestigious Queen's Award for Innovation; which was followed by the 'Special Award' from consumer champion magazine 'Which?' for consistently high customer satisfaction scores. DPD UK then made history by becoming the first company to win five Motor Transport awards in a single year. The company ended 2015 by topping both Martin Lewis' MoneySavingExpert and the Which? customer satisfaction polls for delivery companies, for the third year running.

Dwain McDonald, DPD UK's CEO commented, "What we've achieved in the last year is quite extraordinary and way beyond my expectations. The Queen's Award and now this have just moved us into a different league altogether. A lot of people have recognised the fact that we have been growing rapidly. But it is just as important to me that we're growing the right way - by investing in our network, innovating with market leading technology and by nurturing and developing our people. To make the Sunday Times 'best places to work' list is a fantastic validation of this ethos.

"As a business we aim to put people at the heart of everything we do, so we do like to think that we have the most motivated staff in our industry. However, it is results like this that prove it, and it's all the more precious to us because it's our people saying DPD UK is a great place to work."

DPD UK's success is due largely to its unique Predict service which notifies parcel recipients of their one-hour delivery timeslot, in advance, by email or text and gives them access to a range of 'in-flight options' such as deliver to a specific neighbour, leave in a specified safe place or divert delivery to the nearest DPD Pickup parcel shop. Predict enables recipients to manage their own delivery via their smartphone or PC and to communicate with their driver in real-time to ensure that millions more parcels are delivered, right, first-time.

DPD UK receives special Which? award for being the best delivery company in the UK!

DPD UK was singled out for a very special award by Which?, the largest independent consumer champion in Europe, for providing the best in customer care and driving change in its sector after it won a "huge" customer satisfaction score.

News of the award is covered in the Guardian, Daily Mail and other UK national newspapers and highlights just how special this award is for a delivery company.

Dwain McDonald, CEO, was delighted to receive the award from Which? Group Chief Executive Peter Vicary-Smith and Steph McGovern, BBC Breakfast's Business Presenter (pictured above), and commented: "I am proud to receive this special award on behalf of all of my people who constantly go above and beyond to ensure our customers get the very best possible delivery experience. Receiving this award from Which? is great independent recognition and something that I'll share with our 9,000 employees who are all brand ambassadors and relentless in putting the customer at the heart of everything that we do."

Peter Vicary-Smith added: "A Which? Award is our way of recognising the businesses that share our ideals and offer products and services that improve their customers' lives."

DPD UK's Predict wins Queen's Award for Innovation

21 April 2015

The UK's favourite parcel delivery company DPD UK has won the Queen's Award for Enterprise 2015 in the Innovation category, for its unique one hour delivery service, Predict.

The award - the most coveted in British commerce - recognises not only the quality of the innovation itself, but also the enormous contribution Predict has made in the transformation of the company and the dramatic growth achieved in the last five years.

Described as the biggest innovation in the express parcels market this century, Predict has firmly established DPD UK as the carrier of choice for premium brands in the home delivery sector.

Launched in 2010, Predict remains the only free service in the UK to give parcel recipients advanced notification of their exact one hour delivery slot by SMS or email, so that they don't have to wait in all day for their parcel. The service includes a full range of 'in-flight' options allowing the customer to divert their parcel at any time to a specified neighbour or arrange the delivery for another day if they can't be at home.

Predict has been directly responsible for over £178m of new business wins making the company the fastest growing major delivery firm in the UK, and helping DPD leapfrog traditional home delivery players such as Yodel and City Link, by growing both profitability and turnover year on year.

Thanks to Predict, DPD UK has been able to embark on an unprecedented investment and expansion programme creating over 2,000 new jobs in the UK in the last two years. In September, DPD UK will open a new £100m parcel hub at Hinckley in the East Midlands, which will be the largest of its kind in Europe, creating another 1,000 permanent full-time jobs.

DPD UK's CEO Dwain McDonald commented: "This is a tremendous day for DPD UK and fantastic recognition for all the hard work, from so many people, that went into developing Predict. Our strategy all along has been based on investing in technology, people and service to create the best delivery experience possible for our customers. That passion for innovation and our obsession with customer service really come together around Predict.

"I'm incredibly proud of what we have been able to do in the last five years in terms of UK jobs, wealth creation and growth. Creating over 1,000 new jobs a year off the back of a recession and a prolonged economic downturn is a hell of an achievement, and we aren't done yet! 2015 is set to be our biggest year so far, with the opening of our 4th sorting hub which will give us capacity to grow our business even further.

"No other delivery company has come close to matching our levels of growth, profitability or investment in recent years and we remain the only UK carrier to truly transform its business model to cater for the internet shopping revolution. As a result, retailers can clearly recognise that DPD UK's innovations give them a genuine competitive edge and the opportunity to add real value for their customers in the delivery phase.

"The benefits from Predict have been huge - from helping retailers drive repeat sales from happy customers to massive efficiency and cost savings from dramatically fewer failed deliveries. To deliver an equal number of parcels we can now run significantly fewer vehicles and drive a lot less miles, which in turn reduces our cost per stop and our CO2 emissions."

Predict was developed in the UK by DPD UK's own IT department and operations team in close association with local depot managers. It uses a bespoke route optimisation system which is fully integrated with the driver's handheld device. That same device also enables the driver and the customer to communicate in real-time about the delivery.

DPD UK wins national honour at the UK Employee Experience Awards

16 April 2015

The UK's favourite parcel delivery company DPD UK beat off stiff competition from the likes of Jaguar Land Rover at the first ever UK Employee Experience Awards in London, scooping the award for Best Employee Experience - Automotive, Transport and Technology.

The Awards are run in partnership with Customer Experience Magazine, Spectrum Insight and Cranfield University School of Management, with Barnardo's as the charity partner. They aim to recognise and celebrate organisations and their employee-focussed initiatives that have resulted in a positive impact on the organisation, whilst being able to demonstrate the return on investment.

The winners were selected by a panel of judges made up of industry practitioners. During the morning finalists in each of the categories presented their entries to the judges. Winners were then announced during a celebratory lunch in the afternoon.

DPD UK was recognised for its extremely employee and customer focussed strategy, which has contributed to the company's outstanding business results. The judges also praised DPD UK for its commitment to making all customer interactions with its 200 advisers more personal and engaging.

CEO Dwain McDonald commented: "I am really pleased with this award win which celebrates the enthusiasm, commitment and talent of all our people. It also proves that following our strategy and living our core values are the key to delighting our customers."

Neil Skehel, Managing Director of Awards International, said: "We are truly inspired by all the best practice showcased at this years' UK Employee Experience Awards. We have seen some outstanding examples from companies who have embraced employee experience and as a result have reaped the benefits in terms of business growth and customer engagement."

The full list of winners and finalists can be viewed at http://e-x-a.co.uk/winners-and-finalists/

DPD UK is the fastest growing major parcel delivery company in the UK and has created over 2,000 new jobs in the last two years as a result of an unprecedented UK expansion. In that period, the company has opened 18 new or replacement depots, including nine state-of-the-art, purpose built facilities. Meanwhile, construction of DPD UK's new £100m parcel hub at Hinckley in the East Midlands is now complete. The facility, which will be the largest of its kind in Europe, is on schedule to open in 2015, creating another 1,000 permanent full-time jobs.

Double award joy for DPD UK at 2014 Motor Transport Awards

DPD UK scooped the Customer Care Award and was also victorious in the Best Use of Technology category at the 2014 Motor Transport Awards, widely considered to be the 'Oscars' of the road transport industry.

The nation's favourite express parcel carrier was praised by judges for creating "tangible benefits to both the operator and customer" through its Predict and Follow My Parcel services.

Judges also noted the "impressive staff buy-in" when it comes to driving the company's customer-centric culture.

DPD UK was the only express parcel company to emerge victorious in more than one category, a demonstration of its industry-leading position.

DPD UK scoops prestigious National Business Award

DPD UK has emerged victorious in the Customer Focus category at the prestigious National Business Awards, at which UK Prime Minister David Cameron gave a video address.

The event, now into its 12th year, was attended by some of the UK's biggest and best companies, and this independent recognition is confirmation of DPD's ingrained culture of customer centricity.

Judges said: "[DPD UK are] an excellent example of listening to its customer - full 360 feedback with actions taken to rectify and implement recommended changes - DPD UK drives an ethos that it is everyone's personal responsibility to deliver the best service money can buy."

DPD UK recognised at the UK Customer Experience Awards

DPD UK won in the Automotive & Transport category at the UK Customer Experience Awards in October 2013.

The parcel delivery firm, whose innovations include Predict and Follow My Parcel, came out on top in a tough category that included other top brands like easyjet, Ford and Serco.

This latest customer-focused award demonstrates DPD UK's continual company-wide focus on delivering amazing customer service.

Sinead Croke (centre), Director of Customer Experience, with Sarah Wiseman (left), Executive Secretary, and Liz Roberts (right), Customer Service Manager

DPD UK wins Fleet Van Award

DPD UK has scooped its third award of the year, this time as winners of the 'Large private sector fleet' category at the prestigious Fleet Van Awards. We beat off strong competition from the likes of E.On and Enterprise to scoop the accolade, which recognises our excellent accident reduction strategy and our outstanding road safety record.

Judges commented: "DPD UK has displayed continued excellent performance in a fast-growing, fast-moving business. The company has a very strong safety culture."

Charlie Shiels, Executive Director - Central Operations said: "To win a second major industry award for our fleet in 12 months is a testament to not just the best fleet department in the UK, but also the smartest parcel operation. I am delighted because this Award highlights the crucial contribution made by the Transport Department to the success of our business."

Pictured above - Transport Manager Barry Gill receives the award from Sponsor Jon Lawes of Hitachi Commercial Vehicle Services