How Can We Help?
Not going to be in?
Deliver my parcel anyway.
- That's fine, we will automatically try to leave your parcel with your neighbour if you're not in.
- Not everyone gets on with their neighbours, so if you want to tell us your preferred neighbour, or a safe place at your property.
- Enter your reference number and postcode on this page to see your options.
Not going to be in?
How can I change my delivery address?
- To change to a different address, please contact the sender of your parcel.
- Why can't we do this for you directly? Retailers like to know when the delivery address is changed and prefer to manage this themselves.
- Choose a local pickup shop and we'll have your parcel ready for you by midday tomorrow.
- Enter your reference number and postcode below to see all of your options.
Not good enough?
Not going to be in?
How can I change my 1 hour delivery slot?
- You can't change your timeslot but you can still get your parcel.
- We can leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop or change the delivery date provided the sender has not instructed us to get a signature.
- Enter your reference number and postcode on this page to see your options.
Not going to be in?
How can I collect my parcel?
- Choose from one of our 6,000 local Pickup shops including Sainsbury's, Post Office, Co-op, Morrisons, Argos, Matalan and other stores.
- We'll have your parcel ready for you tomorrow.
- You'll need to bring 2 pieces of ID, photo ID and ID with your address on it, such as a utility bill.
- Enter your reference number and postcode on this page to see your options.
Expecting a parcel?
Can I confirm my changes?
- If you've changed your delivery and simply want to confirm that we've got it, enter your details below
Expecting a parcel?
When will my parcel arrive?
- You will receive your one hour window on the day of delivery once the driver has scanned all the parcels onto the van, this is usually by 12 noon.
- Enter your reference number and postcode on this page to see all your options.
Not going to be in?
Expecting a parcel?
Help the driver find my address
- It's always good to get a helping hand; particularly if your address is hard to find.
- Enter your reference number and postcode on this page to pass on some directions to our driver.
Expecting a parcel?
What's my parcel number?
- Your sender has this information so contact them for your parcel number. Alternatively just click on the link in your email or SMS, or if you've had a 'sorry we missed you' card, you'll find the number beside the barcode.
- Enter your reference number and postcode on this page to track your parcel.
Expecting a parcel?
How can I change my delivery?
- There are plenty of options for you to choose from. You can change your delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop.
- Enter your reference number and postcode on this page to see your options.
Missed a delivery?
How can I rearrange my delivery?
- You're spoilt for choice! You can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour or drop it off at your local shop
- Enter your reference number and postcode on this page to see your options.
Missed a delivery?
I was in, the driver hasn't been
- The driver will do everything they can to get your attention when you're at home, but sometimes you'll still miss each other.
- Enter your reference number and postcode on this page to see where the driver left your 'sorry we missed you' card, and then select the redelivery or collect option you'd prefer.
Missed a delivery?
Can the driver come back?
- The driver won't be able to make it back to you today because our drivers are on a tight schedule and may no longer be in your area.
- But you can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour or arrange to collect it from your local shop.
- Simply enter your reference number and postcode below to see all of your options.
Missed a delivery?
How can I collect my parcel?
- Choose from one of more than 6,000 local Pickup shops.
- We'll have your parcel ready for you tomorrow.
- You'll need to bring 2 pieces of ID, photo ID and ID with your address on it, such as a utility bill.
- Enter your reference number and postcode on this page to see your options.
© DPDgroup UK Ltd. All rights reserved. Registered in England and Wales: company no. 00732993. Registered office: Roebuck Lane, Smethwick, B66 1BY.