Service Updates

UK Service Update

There are no new updates.

International Service Updates

Tropical Storm Trami - Philippines

Applies to all air services

Thursday 24 October 2024

Please be advised that due to heavy rain and flooding, delays in pick-up and deliveries are to be expected. Import clearance will also be affected due to the adverse weather conditions.

We are monitoring the situation closely and will update as soon as we have further information.

Service Delays to Lebanon

Applies to all air services

Wednesday 9 October 2024

Please be advised that due to the current situation in Lebanon, delivery delays are to be expected.

We are monitoring the situation closely and further updates will be provided where applicable.

Operational Delays

Applies to DPD Classic

Tuesday 8 October 2024

Due to ongoing operational issues in Italy, we are currently experiencing delays to deliveries.

The team is working hard to mitigate the impact of these issues, however please be aware that there may be a delay of up to 24 hours for parcels due for delivery in Italy.

We will monitor the situation and keep you updated of any changes.

Hurricane Milton - USA

Applies to all air services

Tuesday 8 October 2024

We have been advised that Hurricane Milton is expected to hit Florida over the next 24 hours.

Due to this, there will be limited operations from today until the storm clears and may impact deliveries. We will monitor the situation and keep you posted of any changes.

Typhoon Krathon - Taiwan

Applies to all air services

Wednesday 2 October 2024

We have been advised that Typhoon Krathon is expected to hit Taiwan on 3 October and due to this, the Taiwanese government has announced a suspension of work for the day.

There will be no collections or deliveries taking place during this period. We will continue to monitor the situation and keep you posted of any changes.

Hurricane Helene - Florida

Applies to all air services

Please note that shipments destined to the state of Florida will incur a delay due to the impact of Hurricane Helene.

There will be limited service to this state for the next 48 hours. We will monitor the situation and keep you posted of any changes.

Severe Weather and Flooding - Poland, Czech Republic, Austria and Italy

Applies to all services

We are continuing to see an impact on deliveries to specific areas across Europe due to severe weather and flooding.

We are continuing to see a delay to the following regions:
Poland - Silesia area of South Poland had either fully or partially closed postcodes
Czech Republic - Last mile operations for three depots in the North East region severely impacted
Austria - In the region of Pochlarn, main road closures are in place
Italy - Emilia Romagna region impacted, which has resulted in a backlog at the local sortation hub

Customs Regulation Requirements - USA

Please be advised, effective from 6 October 2024, U.S. Customs and Border Protection (CBP) will strictly enforce new guidelines requiring more details product descriptions for all imported goods. This is to ensure a clearer understanding of package contents and the measures are part of an emergency response aimed at increasing security, following an incident involving incendiary devices found in parcels.

If the product descriptions are vague or insufficient, your shipment may be delayed/held. Proactive compliance is essential to prevent delays and potential complications. Therefore, please review your product descriptions and ensure they:
- Accurately and precisely describe the item
- Include specific details like material, colour, size etc.

More information can be found at the below:
https://www.cbp.gov/trade/basic-import-export/e-commerce/examples-unacceptable-vs-acceptable-cargo-descriptions

Saudi Arabia - New Customs Fee

Please be advised effective 6 October 2024, the Tax and Customs Authority (ZATCA) in Saudi Arabia will issue new fee rules. 0.15% will now be applicable of the goods value (CIF) for customs declaration processing. A minimum fee of 15 SAR will apply on all shipments with goods value (CIF) up to 10,000 SAR and a maximum charge of 500 SAR for goods valued up to 333,333 SAR. See examples below of how this will be calculated:

- The shipment CIF value is 500 SAR, the new additional charges will be (500*0.15%) = 0.75 SAR, then 15 SAR (Min Value) will be considered, VAT will be (500+15+zero customs since it's low value)*15%
- The shipment CIF value is 50,000 SAR, the new additional charges will be (50,000*0.15%) = 75 SAR, then 75 SAR will be considered, VAT will be (50,000+75 + customs duty)*15%
- The shipment CIF value is 500,000 SAR, the new additional charges will be (500,000*0.15%) = 755 SAR, then 500 SAR (max value) will be considered, VAT will be (50,000+500 + customs duty)*15%

Severe Weather and Flooding

Applies to all services

Tuesday 17 September 2024

Please be advised that due to severe weather conditions and heavy flooding, we are experiencing delays in transit and deliveries to Croatia, Poland, Slovakia and the northern areas of Czech, Austria and Hungary.

The teams are working to mitigate the impact to deliveries, however please be aware that there may be a delay of 24 hours for parcels being sent to these destinations.

We will monitor the situation and keep you updated of any changes.

Typhoon Warning - Hong Kong

Applies to all air services

Friday 6 September 2024

Please be advised that due to heavy rain and flooding, delays in pick-up and deliveries are to be expected. Import clearance will also be affected due to the adverse weather conditions.

We are monitoring the situation closely and will update as soon as we have further information.

Lebanon - War Risk Surcharge

Applies to all air services

Wednesday 4 September 2024

Please note that effective from 10 September 2024, a War Risk surcharge of £5 + VAT will be added to all shipments to Lebanon.

The temporary charge has been added due to the current security situation in the country and is necessary to cover the rising insurance, clearance and internal linehaul costs caused by the heightened risks.

Paralympic Games in France

Applies to all services

Wednesday 28 August 2024

The opening ceremony of the Paralympic Games will take place on 28 August 2024. As such, traffic restrictions will be in place from the start of the day in the Place de la Concorde and Avenue des Champs Elysées areas.

28 August is also the day on which the 12 Paralympic Flames will complete their journey through Paris before reuniting.

All addresses within the security perimeter may see a delay to deliveries whilst the games elapse.

Wildfires in Madeira

Applies to all services

Thursday 22 August 2024

Please be advised that there is currently an ongoing wildfire on the Portuguese island of Madeira, impacting access to make deliveries on the island.

Our colleagues will endeavour to deliver all shipments as soon as possible, however, delays are to be expected.

We are continuing to monitor the situation with our delivery partners, and will issue further notices if necessary.

Operational Delays - Italy

Applies to DPD Classic

Wednesday 21 August 2024

Italy depots are currently experiencing operational issues in the final-mile, this is due to seasonal changes and an increase in road traffic taking place across the country.

The team are working to minimise the impact and backlog seen, however please be aware there may be a delay of up to 48 hours for some parcels being sent to Italy for the next few weeks whilst the issues are resolved.

We will monitor the situation and keep you updated of any changes.

Low Value Threshold Change - Turkey

Applies to all air services

Friday 16 August 2024

Please note that effective 20 August 2024, the high-value limit for B2C shipments to Turkey has been revised from 150 Euro to 30 Euro.

Additionally, for B2C shipments the duty threshold will be increased from 30% to 60% of the total value of goods shipped.

Wildfires in the Northern suburbs of Athens

Applies to DPD Classic

Wednesday 14 August 2024

On the afternoon of 11 August, an ongoing fire hit the Northeastern Attica region. The fire broke out in the area of Varnavas, northeast Athens. The fire is expected to worsen in the coming days as higher wind speeds are forecast, which will spread the fire to further areas.

Our delivery partners will endeavour to deliver all parcels and attempt to rearrange deliveries where possible. However, we do expect ongoing delays.

Hurricane Debby USA - South Carolina

Applies to all air services

Friday 9 August 2024

Please note that shipments destined to the state of South Carolina will incur a delay due to Hurricane Debby.

There will be limited service to this state for the next 48 hours. We will monitor the situation and keep you updated of any changes.

Forest fires in southern Croatia

Applies to DPD Classic

Wednesday 7 August 2024

Please be advised that due to ongoing forest fires in Croatia, deliveries to the southern areas of the country are experiencing delays in transit.

The team are working to minimise any delays due to the ongoing fires, however there may be a delay of 24 hours to deliveries to Dubrovnik and the surrounding areas.

We will monitor the situation and keep you updated of any changes.

Typhoon Warning - Philippines

Applies to all air services

Wednesday 24 July 2024

Please be advised that due to heavy rain and flooding, delays with collections and deliveries are to be expected. Import clearance will also be affected due to the adverse weather conditions.

We are monitoring the situation closely and will update as soon as we have further information.

Taiwan - Typhoon Gaemi

Applies to all air services

Tuesday 23 July - 24 July 2024

Please be advised that Typhoon Gaemi will affect Taiwan from 23rd - 24th July, causing delays in all import and export services, as well as flight schedules.

Please also remember to enhance your goods packaging if you plan to send goods to Taiwan during this time, as the typhoon will bring heavy rain.

Yemen - Suspended Service

Applies to all air services

Monday 22 July 2024

Please be advised effective immediately, that services to Yemen will be suspended until further notice.

Any parcels received destined to Yemen will be returned back to the sender.

We are monitoring the situation closely and further updates will be provided where applicable.

Thailand Customs Charge

Applies to all air services

Friday 12 July 2024

Please note effective immediately, a VAT of 7% has been introduced for all exports to Thailand with a value below THB 1,500 (approximately 32.14 GBP).

Previously there was no VAT on low-value shipments. Duty will also be applicable on goods valued above THB 1,500.

Additional Channel Islands Bank Holidays

Applies to Offshore Two Day

Friday 12 July 2024

Please be advised that bank holidays have been declared on Monday 15 July in Jersey, and Tuesday 16 July in Guernsey due to Their Majesties King Charles III and Queen Camilla's visit to the Channel Islands.

There are multiple events planned across the islands, which will limit transportation as well as access for deliveries, and so our depot will also close - with no deliveries attempted on these dates.

Deliveries will restart as normal on Tuesday in Jersey and Wednesday in Guernsey. We apologise for any inconvenience this may cause.

High Value Clearance Handling Fee

Applies to Air Express and Air Classic

Friday 5 July 2024

Please note that any high-value shipments exported to Saudi Arabia and UAE on the Air Express and Air Classic services will now incur a high-value clearance handling charge.

This is in place to cover the additional physical handling on the ground for high-value parcels.

So this means any parcels where values exceed 1000 SAR for Saudi and 1000 AED for UAE, the following charges will apply:

Saudi - 25 SAR
UAE - 5.45 USD

Adverse Weather in Switzerland

Applies to DPD Classic

Monday 24 June

Due to adverse weather in Switzerland, roads to the south have been damaged and deliveries to towns and villages will be delayed. The Gotthard tunnel between Italy and Switzerland is still open, however due to road damage, the volume of traffic through this area is expected to increase.

The team are working to minimise any delays due to the weather, but there may be delays of 24 hours to deliveries to the south and slight delays to connections between Italy and Switzerland.

We will monitor the situation and keep you updated of any changes.

Industrial action in Italy

Applies to DPD Classic

Monday 24 June

There will be national strikes across Italy taking place on Tuesday 25 June. The main areas expected to be impacted for deliveries and onwards connections are the Milan, Brescia, Verona, Bologna and Parma areas.

The team are working to minimise the impact during the strike, but we are expecting delays of 24 hours to deliveries and connections during this time.

We will monitor the situation and keep you updated of any changes.

Missing delivery and proof of delivery scans for Spanish shipments

Applies to DPD Classic

Monday 17 June 2024

We have been made aware of an IT issue with our Spanish delivery partner SEUR, where delivery and proof of delivery scans are not showing on group tracking systems or Universe.
?SEUR have advised that they are working on a fix to resolve this, we expect it to take no longer than 48 hours, however we will issue a new notice if this is not the case.

We would recommend that confirmation of delivery is checked with recipients prior to raising any customer service queries.

Industrial action at the French Ports

Applies to DPD Classic

Friday 7 June 2024

The French Trade Union CGT Ports and Docks has announced strike action throughout June, protesting against Government pension reforms, which will impact all major seaports. The majority of strike action will result in four-hour work stoppages, however there are plans for a full day of disruption on 7th, 13th, 21st and 25th June.

The impact on our operation should be minimal, as the majority of our work transits via the Eurotunnel, however with disruption expected to sea crossings, there will be an increase in volume switching to use the Eurotunnel, with delays also likely to occur there.

Please be assured that our partner will do everything they can to minimise the impact, and we will advise you of any delays accordingly.

Industrial action in Italy

Applies to DPD Classic

Friday 7 June 2024

Due to a driver's strike in Italy that started on 6 June, some depots in the regions of Milan, Emilia and Brescia are closed. As a result, parcels in this area will not go out for delivery.

Currently, there's no time frame on when this will be resolved as the parties are yet to come to an agreement. Should further strikes be called, we'll issue additional notices.

D-Day Commemoration

Applies to all services

Tuesday 4 June 2024

Commemorations of the 80th anniversary of D-Day will take place in Normandy from 5-7 June 2024.

During this time, a higher amount of traffic is expected throughout Calvados, as well as in some towns throughout Manche. We expect deliveries to postcode regions 14 and 50 to be delayed by 24-48 hours.

Our delivery partners will endeavour to ensure deliveries occur as quickly as possible.

2024 Paris Olympics

Applies to all services

Tuesday 22 May 2024

The 2024 Olympics and Paralympics are being hosted in France from 8 May, when the Olympic flame arrives, until 8 September when the Paralympics ends.

The key postcode regions that will be impacted are as follows: 75, 59, 69, 42, 33, 44, 36, 06 and 80.

During this time, our delivery partners for Classic will endeavour to ensure deliveries occur on time and have contingency plans in place with Paris City Police and Council to ensure access for drivers is admitted where possible when there are road closures.

If you have any queries about how this may affect your deliveries, please speak to our International experts team or your Account Manager.

Indonesia Customs Change

Applies to all air services

Tuesday 21 May 2024

Please be advised that in accordance with the latest customs regulations, the importation of clothing items into Indonesia per shipment is restricted to a maximum of five pieces, for personal use.

Non-compliance with these regulations may incur penalties, including but not limited to shipment holds, fines and potential returns.

Industrial Action

Applies to all services

Tuesday 30 April 2024

There are strikes that have occurred across Italy on Tuesday 30 April, affecting planned deliveries and transit on this date.

Please be aware that there may be a delay of up to 24 hours for parcels due for delivery and in transit in Italy during this time.

We will monitor the situation and keep you updated of any changes.

Severe Weather Conditions in UAE

Applies to all air services

Wednesday 17 April 2024

Please be advised that severe weather conditions have impacted Dubai. This has resulted in heavy rainfall and significant flooding. As a result, delivery delays are to be expected.

We are monitoring the situation closely and will update as soon as we have further information.

National Non-Working Day in Croatia

Applies to DPD Classic

Tuesday 16 April 2024

A non-working day will occur in Croatia on Wednesday 17 April due to government elections taking place.

Our colleagues are working hard to minimise the potential impact, however please be aware that as this is a non-working day, we do not expect deliveries to occur. The operation will resume as normal on Thursday 18 April.

We will monitor the situation and keep you updated of any changes.

Industrial Action in Germany

Applies to all services

Friday 12 April 2024

There are various trade unions undergoing industrial action in Germany, including public transport unions which are affecting all regions across Germany.

As increased traffic and road blockades may result in delivery delays, our delivery depots in Germany are planning alternative routes for drivers in order to reduce impact. Noticeable regions that have been most affected so far are: Erfstadt, Duisburg, Lehrte and Belle.

We are continuing to monitor the situation and our partners will be doing everything possible to deliver all parcels on time, however we do expect a 24-hour delay in affected areas.

Industrial Action in Italy

Applies to DPD Classic

Wednesday 10 April 2024

Strikes have occurred in northern Italy around the Milan-Verona areas, affecting deliveries and onwards connections in northern Italy.

Areas affected are: Mantua, Cremona, Desenzano, Brescia, Stazzano, Rovato and Lupatoto.

The team are working to minimise any impact to deliveries and transit from these strikes, however please be aware that there may be a delay of up to 48 hours for parcels being sent to these destinations.

We will monitor the situation and keep you updated of any changes.

Hub Blockages due to Driver Strikes

Applies to DPD Classic

Friday 5 April 2024

We have been made aware that some contractors used for final-mile deliveries in Italy are on strike and blocking access to our Brescia Hub. This is not through the union and currently there is no definitive timeframe for a conclusion.

However, our colleagues in Italy are working hard to re-route deliveries across other locations to ensure that any impact is kept to a minimum. We will be closely monitoring the situation, and should it continue longer than expected, we will provide further updates.

Adverse Weather in Sweden

Applies to all international services

Thursday 4 April 2024

Southern Sweden is currently facing severe weather conditions (heavy snow and severe winds) and some major roads in the southern regions have been closed as a result. Please find below a list of the main affected regions:

Orebro
Stockholm Veddesta
Segeltorp
Jonkoping

Our delivery depots within Sweden are planning different routes for drivers in order to reduce any impact, however we expect up to 24 hour delays in affected areas for the next couple of days until the weather improves.

We are continuing to monitor the situation and our partners will be doing everything they can to get all parcels delivered on time.

Industrial Action in Finland

Applies to all international services

Thursday 28 March 2024

A further update - the Finnish Automotive and Transport Workers' Union (AKT) are continuing to strike for another week from 1 April to 8 April. Again, the strikes will mainly affect loading / unloading within the ports, and there are also planned demonstrations in major cities such as: Helsinki and Turku, Hamina, Kemi, Kokkola and Tornio.

There has also been some areas of Finland which are experiencing fuel shortages. Whilst there are reserves and is not a big cause of concern, there are delays at fuel stations which is causing delays to some drivers.

Our delivery depots in Finland are planning different routes for drivers in order to reduce any impact, however we expect 24 hour delays in affected areas.

We are continuing to monitor the situation and our partners will be doing everything they can to get all parcels delivered on time.

Industrial Action in Finland

Applies to all international services

Friday 22 March 2024

A further update - the Finnish Automotive and Transport Workers' Union (AKT) are continuing to strike for another week from 25 March to 1 April. Again, the strikes will mainly affecting loading / unloading within the ports, and there are planned demonstrations in major cities such as Helsinki and Turku, Hamina, Kemi, Kokkola and Tornio.

As this may result in delivery delays, our delivery depots within Finland are planning different routes for drivers in order to reduce any impact, however we expect 24 hour delays in affected areas.

We are continuing to monitor the situation and our partners will be doing everything they can to get all parcels delivered on time.

Industrial Action

Applies to DPD Classic

Tuesday 19 March 2024

We have been made aware of industrial action at the border between Frankfurt and Oder that is due to last until Wednesday 20 March.

Currently, no traffic is able to pass through from both directions due to road blockades and barricades, and once reopen we expect backlogs. As a result, our trailers may be delayed. Our delivery partners will endeavour to ensure that parcels are still delivered within a timely manner.

We will keep you updated on any trailers and parcels that miss connection.

Industrial Action in Finland

Applies to all services

Thursday 7 March 2024

The Finnish Automotive and Transport Workers' Union (AKT) are planning to strike for two weeks from 11 March to 26 March. The strikes will mainly affect loading / unloading with the ports, and there are also planned demonstrations in major cities such as: Helsinki and Turku, Hamina, Kemi, Kokkola and Tornio.

As this may result in delivery delays, our delivery depots within Finland are planning different routes for drivers in order to reduce impact, however we expect 24 hour delays in affected areas.

We are continuing to monitor the situation and our partners will be doing everything they can to get all parcels delivered on time.

Industrial Action in Italy

Applies to DPD Classic

Wednesday 6 March 2024

Strikes have occurred in northern Italy for 2 depots, affecting deliveries and onwards connections in northern Italy.

The team are working to minimise any impact to deliveries and transit from these strikes, however please be aware that there may be a delay of up to 24 hours for parcels being sent to these destinations.

We will monitor the situation and keep you updated of any changes.

Customs Changes Update - Oman

Applies to all air services

Wednesday 6 March 2024

Further to our previous notice, please note the mandatory requirement to provide ID for all parcels destined to Oman will now be effective from 14 April 2024.

We recommend that you continue to work on sending the ID to us within the initial data, so that there is no impact on service when this becomes mandatory.

For B2C shipments - The ID number is numerical and consists of 6-12 digits.
For B2B shipments - The Commercial Customs Code is required and this must start with the letter ?c', followed by 8 numerical digits

It is important to provide accurate ID information as any discrepancies may lead to potential penalties and clearance delays.

Israel / Palestine Conflict - Update

Further to our previous notice, please note that effective immediately we are making a change in Israel to our DPD Direct and DPD Direct Lite services, due to the ongoing conflict in the region.

Key points to note:
This is now a PUDO service only, so the parcels will be delivered to the nearest collection point based on the consignee address
Once ready to collect, a notification will be sent via email or sms to advise the consignee
It's imperative to have good data provision in terms of email address and local mobile number

The Air Transport surcharge will be increasing effective tomorrow (29 February 2024) as follows:

DPD Direct - no change, it remains at £7.17 per kg
DPD Direct Lite - increase from £1.89 per kg to £4.50 per kg

We are monitoring the situation closely and further updates will be provided where applicable

Industrial Action in Italy

Applies to DPD Classic

Wednesday 21 February 2024

Strikes have occurred in northern Italy for 3 depots, affecting deliveries and onwards connections in the surrounding area of Brescia, Bologna and Verona.

The team are working to minimise the impacts to deliveries and transit from these strikes, however please be aware that there may be a delay of up to 24 hours for parcels being sent to these destinations.

We will monitor the sit and keep you updated of any changes.

USA Adverse Weather Conditions

Applies to all air services

Friday 16 February 2024

Our partner for the USA advises that adverse weather conditions have impacted the Northeast of the country.

As a result, there is significant disruption in transport and deliveries across the region. We are monitoring the situation with all our suppliers who will deliver as many parcels as they're able to, in order to minimise the impact, however there may be a 48 hour delay as a result of this.

UAE - Clearance Delay Update

Applies to all air services

Thursday 15 February 2024

Further to our previous International Notice, please be advised the technical issues in Dubai customs have now been fixed and clearances are taking place as normal.

UAE - Clearance Delay

Applies to all air services

Tuesday 13 February 2024

Please be advised that due to technical issues with the new customs system in Dubai, we are experiencing some minor delays in clearance of goods being imported into Dubai.

We are continuing to monitor the situation and further updates will be provided where applicable.

Industrial Action in Finland

Applies to all services

Tuesday 13 February 2024

Various labor unions in Finland have announced their intent for industrial action from 14 - 16 February 2024. The strike will potentially affect the Turku terminal in Finland.

We are monitoring the situation with all of our delivery partners who will deliver as many parcels as they are able to in order to minimise any impact to delivery SLAs, however there may be a 24 hour delay as a result of this.

Industrial Action in Spain and Bulgaria

Applies to all services

Thursday 8 February 2024

In addition to the French industrial action, our delivery partners have made us aware of farmer strikes and protests in Spain and Bulgaria. This action is expected to continue throughout the week.

Due to these protests, linehaul connections to distribution hubs may be delayed.

There is additional risk that other destinations may see Farmer strikes in solidarity with the French issues.

Should these occur, we will share further information on any regions impacted.

Our delivery partners will endeavour to minimise any potential delays to deliveries.

Chinese New Year 2024

Applies to all services

Wednesday 7 February 2024

Please be advised that the countries listed below will be celebrating Chinese New Year on certain days and there will be no deliveries in this period.

Parcels can continue to be sent, but will be held until the holiday period is about to end and will be exported in due course.

China - 8 to 17 February
Hong Kong - 10 to 13 February
Indonesia - 8 to 10 February
Malaysia - 9 to 12 February
Philippines - 9 to 10 February
Singapore - 9 to 12 February
South Korea - 8 to 12 February
Taipei - 8 to 15 February

Final Mile Transit Delays

Applies to DPD Classic

Wednesday 7 February 2024

Austria are currently experiencing transit delays in the final-mile depots for the postcode areas 1210 and 1220 in Vienna. These delays are expected to clear by the end of this week, and for normal service to resume.

Our colleagues are working to minimise any potential delays to deliveries to these areas until the situation is resolved.

We will monitor the situation and keep you updated of any changes.

Oman - Customs Change

Applies to all air services

Wednesday 7 February 2024

Please note effective 1 March 2024, it will be mandatory to provide the customer ID to Oman customs for the clearance of all inbound shipments.

For B2C shipments - the ID number is numerical and consists of 6-12 digits
For B2B shipments - the Commercial Customs Code is required and this must start with the letter ?c', followed by 8 numerical digits

There are 2 ways in which the ID can be provided:

1. Our supplier will contact the recipient via email and request for this to be uploaded, so it's imperative that valid email addresses are provided
2. The ID can be provided in the data sent to DPD, the correct field to provide this is in Receiver's ID. This is the preferred method as it means there will be no delays in clearance as the information is already provided

If there are any further questions, please contact the Air Services Team.

Heavy Snowfall - Japan

Applies to DPD Direct and DPD Direct Lite

Tuesday 6 February 2024

Please be advised that due to heavy snowfall in Japan, all parcels should expect a delay of up to 48 hours.

We are monitoring the situation closely and further updates will be provided where applicable.

Industrial Action at French Ports

Applies to DPD Classic

Monday 5 February 2024

We have been made aware of planned industrial action at the French ports on the following dates:
- Monday 5 February 2024
- Wednesday 7 February 2024
- Friday 9 February 2024

We expect for there to be traffic barricades and blockades to stop vehicles offloading from the Eurotunnel. As a result, our trailers may be delayed as a result. Our delivery partners will endeavour to ensure that parcels are still delivered within a timely manner.

We will keep you updated on any trailers and parcels that miss connection.

Industrial Action in France

Applies to DPD Classic

Monday 29 January 2024

Further to our previous international notice, our delivery partners have made us aware of continued Farmer strikes and protests that have occurred over the weekend and are anticipated to continue into this week.

In some areas this is limiting several highways, which is affecting linehaul connections. We expect this to impact parcels due for delivery in France and Portugal predominantly, with delays expected across all lanes through Chronopost.

Industrial Action in Finland

Applies to all services

Thursday 25 January 2024

Labour Unions in Finland have announced their intention for industrial action commencing 1 and 2 February 2024. As it stands, this will affect airports, ports and other logistical companies. Some Pickup shops may also close.

We are continuing to monitor the situation with our delivery partners who will deliver as much as they are able to in order to minimise any impacts to delivery SLAs, however there may be a 24 hour delay as a result of this.

HS Code Specific Rule Change

Applies to DPD Classic

Wednesday 24 January 2024

As of Wednesday 24 January, DPD Ireland have informed us of a rule change regarding the shipping of HS code 21069098.

Please see below some rules for exporting this HS code to DPD Ireland valid from 25 January 2024:
- Consignments must be B2C
- Combined weight of HS code 21069098 must be below 2kg per consignment

DPD Ireland will not import:
- B2B consignments containing HS code 21069098
- HS code 21069098 when 2kg or more

Industrial Action in France

Applies to all services

Wednesday 24 January 2024

Our delivery partners have made us aware of continued farmer strikes across France. In some areas this is limiting several highways and blocking secondary roads which is limiting linehaul connections and final-mile access.

The main regions affected are Valence, Clermont-Ferrand, Aubenas, Montpellier, Brive-la-Gaillarde, Nitre, Saintes, Angers, Poitiers, Quimper, Brest, Rennes and Vannes. Deliveries to these areas may see a delay as a result.

Adverse Weather in parts of Europe

Applies to all services

Wednesday 24 January 2024

A number of destinations across Europe are currently facing severe weather conditions which may be affecting deliveries in localised areas. Please see below a list of the main affected countries and regions:

Sweden - snow and ice warnings in the eastern regions
Slovakia - flood warnings (specifically in the Michalovce area)
Denmark - flood warnings
Germany & Poland - gale force winds
Irish Sea - many ferries are being cancelled due to high winds

We are continuing to monitor the situation with our delivery partners and minimise any impact to you and your customers, however there may be a 24 hour delay to some parcels.

Strikes in Northern Italy

Applies to DPD Classic

Tuesday 23 January 2024

Drivers strikes have taken place in two depot in Northern Italy, impacting deliveries for 22 January.

The strikes are expected to end and normal service to resume on the 23rd, the team is working to minimise impacts to deliveries during this tine, and to resolve the minor backlog generated from the strikes.

We will monitor the situation and keep you updated of any changes.

Israel / Palestine Conflict - Update

Applies to DPD Direct and DPD Direct Lite

Tuesday 23 January 2024

Further to our previous notice, our DPD Direct and DPD Direct Lite services to Israel will now resume effective 23 January 2024.

As a result of high demand and limited space, the Air Transport Surcharge has been increased to the following effectively immediately. This applies to DPD Direct and DPD Direct Lite volume only.

DPD Direct: £10.23 per kg
DPD Direct Lite: £2.63 per kg

We are monitoring the situation closely and further updates will be provided where applicable.

Denmark, Norway & Sweden - Reduced Airline Capacity

Applies to DPD Direct Lite

Friday 19 January 2024

Please be advised that due to reduced airline capacity for Denmark, Norway and Sweden, we are currently seeing delivery delays of approximately 2-3 days via the DPD Direct Lite service.

We are continuing to monitor the situation and will update once we have further information.

Adverse Weather in Europe

Applies to all services

Wednesday 17 January 2024

Our delivery partners have made us aware of severe weather conditions in Europe today and it's forecasted to remain like that for the rest of the week, including severe snow, rainfall and high winds.

As a consequence of this, there is currently a driving ban in France affecting vehicles over 30 tonnes. Luxembourg's hub is also closed today and there will be no deliveries attempted today. Final mile delays are expected at other destinations due to access restrictions, with parcels likely to be delayed by 24 hours.

Our delivery partners will endeavour to minimise any impact to you and your customers.

Trailer breakdown and parcel delays

Applies to DPD Classic

Wednesday 17 January 2024

Due to a trailer breakdown occurring en-route between Hesingue (FR) and Hörsching (AT), we are expecting a 24 hour delay for parcels to Austria, Czech Republic, Croatia, Slovakia and Slovenia collected between Saturday 13th and Monday 15th January.

This is a one-off issue and we expect normal transit times to resume afterwards. We are monitoring the situation and will keep you updated of any changes.

Australia - Flooding

Applies to all air services

Wednesday 10 January 2024

Please be advised that heavy rain and flash floods are impacting final-mile deliveries to the following regions: Southeast Queensland including Gold Coast, Central and Eastern Victoria.

We are continuing to monitor the situation closely and will provide updates as soon as we have additional information.

Industrial Action in Germany

Applies to all services

Tuesday 9 January 2024

The German Farmers' Association, LSV Germany group and the German Train Drivers' Union (GDL) are planning to protest from 8 January for one week. This is due to the planned abolition of agricultural diesel and vehicle tax exemptions. Demonstrations are planned throughout the country.

As this may result in blockades and delays throughout Germany, our delivery depots are planning different routes for drivers in order to reduce delays, however we expect 24 hour delays in affected areas.

We are continuing to monitor the situation and our partners will be doing everything they can to get all parcels delivered on time.

Customs Changes - Oman

Applies to all air services

Friday 5 January 2024

Please be advised that with effect from 8 February 2024, the following changes will affect customs clearance fees in Oman:

B2C Shipments
All B2C shipments valued under OMR 300 will be subject to a customs fee of OMR 1 per shipment and will be processed through a consolidated customs declaration
All high-value B2C shipments (valued over OMR 300) will be subject to a customs fee of OMR 1 and an individual BOE (bill of entry) fee of OMR 5.
Irrespective of the shipment value, all B2C shipments over 20kg that require approval from the Food Authority must undergo individual customs declaration and are subject to a BOE fee of OMR 5

B2B Shipments
All B2B shipments, regardless of the value, will require individual customs declarations and will incur customs fee of OME 1 and a BOE fee of OMR 15 per shipment

B2B & B2C Shipments
An additional fee of OMR 5 is applicable to all (B2B and B2C) shipments that require approval from the Food Authority

HMRC HS Code Changes

Applies to all services

Tuesday 2 January 2024

From Monday 1 January 2024, HS code changes have been made by HMRC.

The following HS codes have either been abolished or reclassified by HMRC. The HS codes impacted can be found at: https://www.trade-tariff.service.gov.uk/news/stories/tariff-stop-press-notice---20-november-2023

Some examples below include:
Heading 5603 - Textiles
Heading 8517 - Telephone sets and smartphones
Heading 9401 - Seats

Japan Earthquake

Applies to all air services

Tuesday 2 January 2024

Please be advised that due to the Earthquake in Japan on 1 January, delivery delays are to be expected in the following regions: Niigata, Toyama and Shiwaka.

We are continuing to monitor the situation closely and will provide further updates if there are any developments.

Customs Changes - Norway & Malaysia

Applies to all services

Friday 29 December 2023

Norway - VAT Threshold Change
Please be advised that with effect from 1 January 2024, the low-value threshold of NOK 350 will be removed and VAT will be applicable on all goods sent to Norway.

Malaysia - Sales Tax
The Malaysian Government have introduced a new scheme for payment of sales tax, effective 1 January 2024. Sales tax will apply to goods with a ?CIF value' (cost of the product plus the shipping and insurance) up to and including MYR500, known as low-value goods (?LVG').

Registering for Low Value Goods (LVG)
You will be required to register with the Royal Malaysian Customs department if your total sales value of LVG into Malaysia in the previous 12 months exceeds RM500,000 (approximately £84,500). A registered seller will be assigned an LVG registration number and will be required to charge, collect and remit sales tax on LVG. You can register for Malaysian tax using this link: https://lvg.customs.gov.my.

Once registered for GST, you are required to charge and account for 10% sales tax on B2C sales made to customers in Malaysia. This is based on the price of the product, excluding shipping and any other costs. For more information, please refer to: http://www.customs.gov.my//en/_layouts/15/CustomApplication/AnnouncementsDetails.aspx?ID=414

All retailers are requested to provide their GST registration number in the data provided to their carrier.

Adverse Weather - Northern Ireland

Applies to Two Day and Next Day services

Thursday 21 December 2023

Due to adverse weather, we expect an impact on Northern Ireland services for volumes collected on 20 and 21 December.

As a consequence of the high winds, there has been flight and ferry cancellations and roads in the final-mile may be impacted.

Our delivery partners will endeavour to minimise the impact on deliveries. We may see delays of up to 24 hours but we will continue to monitor the situation.

Delays - Kuwait

Applies to all air services

Monday 18 December 2023

Please note that due to the recent passing of Kuwait's Emir, Sheik Nawaf, the teams will not be working at full capacity in Kuwait. This means there are likely to be delays to deliveries this week.

Operations are expected to resume back to full capacity from 20 December.

Delays - High Volumes (Australia and Republic of Ireland)

Applies to all air services

Monday 18 December 2023

Australia - due to high domestic and international volumes in the Australian network, we are experiencing customs clearance and final-mile delays. Therefore, please expect a 48-72 hour delay.

Republic of Ireland (DPD Direct) - due to higher than forecasted volumes in the AN Post network, delivery delays of 24-48 hours are currently to be expected.

Our partners are doing everything possible to get all parcels delivered and we'll continue to monitor the situation over the next few days.

Swiss Duty and VAT Regulations Changes

Applies to all services

Thursday 14 December 2023

Please be aware that from 1 January 2024 the way Switzerland consider and calculate Duty and VAT payments is changing.

Duty payments will no longer be charged to HS codes between chapters 25-35, and 38-97, regardless of goods origin (VAT will still be applied).

VAT standard rates are changing for 7.7% to 8.1% and VAT Reduced Rates are changing from 2.5% to 2.6%.

Tropical Cyclone Jasper

Applies to all air services

Thursday 14 December 2023

Please be advised that Tropical Cyclone Jasper will arrive tonight in Northern Queensland and will impact operations over the next 48 hours.

As a result, delivery delays are to be expected in the following areas: Atherton, Yungaburra, Malanda, Mareeba, Kuranda, Port Douglas, Mossman, Innisfail and Tully.

For all parcel queries, please visit track.dpd.co.uk.

Predict Notification Outage - Netherlands

Applies to DPD Classic

Tuesday 12 December 2023

DPD Netherlands have advised us that they are experiencing a data processing delay for DPD Predict. As a result, some recipients in the Netherlands are receiving Predict notifications late, or not at all. Please note this is not affecting duty payment notifications, only notifications for delivery.

They have created a cross-functional project team to tackle this issue, however it is expected to continue into the next two weeks, as data volumes will remain high. Our colleagues will endeavour to deliver parcels in a timely manner, and we would ask that customers advise recipients that notifications may be late or missed.

 

Industrial Action - Italy

 

Applies to DPD Classic

Wednesday 6 December 2023

We have shared two previous notices regarding industrial action in Italy, and have been made aware of a further 'soft strike' occurring in the Milan area which has created some backlogs.

We will remain close to the situation and monitor any potential delays caused by this, and our delivery partners will endeavour to fulfil all deliveries to the best of their ability.

Germany & Republic of Ireland - Delivery Delays

Applies to DPD Direct

Wednesday 6 December 2023

Please be advised that due to higher than forecast volumes in the final mile network over the Peak period, delivery delays of 24-48 hours are to be expected.

Please also note for ROI that due to an IT issue, we're experiencing delays in updating tracking information.

We are continuing to monitor the situation and will update once we have further information.

DPD Direct - EU Clearance Delays

Applies to all air services

Thursday 30 November 2023

Please be advised that due to significantly high volumes, there are currently customs clearance delays in the Dutch cluster.

As a result, please expect 24-48 hour delays in clearance. The main countries affected are: Netherlands, Belgium, Luxembourg, Poland, Germany, Spain, Italy, Austria, Sweden and Denmark.

Australia Clearance Delays

Applies to all air services

Thursday 30 November 2023

Due to higher than forecasted volumes, we are experiencing customs clearance delays locally. Therefore, please expect a 24-48 hour delay.

Please be assured that our partners are doing everything they can to minimise the impact and we will update you on specific delays accordingly.

Adverse Weather in Bulgaria

Applies to all services

Wednesday 29 November 2023

Our partners in Bulgaria have informed us that severe snow has blocked the route our trucks take to get to deliveries for Bulgaria and Greece.

As a consequence of this, there is currently a backlog of trucks stuck on this road and cannot reach Bulgaria, and parcels exported since the 24th will subsequently be delayed.

Our delivery partners will endeavour to minimise the impact on deliveries, but an influx of volume when the roads clear may also result in a backlog to be cleared. They aim to deliver the parcels as soon as possible.

Industrial Action - Italy

Applies to all services

Monday 27 November 2023

We have been made aware of industrial action taking place in Northern areas of Italy.

The next strike action on 29 November may impact deliveries and collections on the day, and there may be an impact on the days following, depending on the backlog.

We will remain close to the situation and monitor for any potential delays caused by this, and our delivery partners will endeavour to fulfil all deliveries to the best of their ability.

Israel / Palestine Conflict - Update

Applies to DPD Direct and DPD Direct Lite

Friday 17 November 2023

The ongoing situation in Israel is continuing to cause extensive disruption within the supply chain.

As a result of this, our service via DPD Direct and DPD Direct Lite will be suspended effective immediately. Any parcels received via these services will be returned to the sender.

Further to previous notice, our Air Express and Air Classic services remain available. Delivery delays are still to be expected as flight frequency has reduced.

We are monitoring the situation and will provide further updates.

Industrial Action - Italy

Applies to Air Services

Wednesday 15 November 2023

We have been made aware of industrial action taking place in Northern areas of Italy.

This strike action on the 17 November will likely impact deliveries and collections on the day, and there may be an impact on the days following depending on the backlog.

We will remain close to the situation and monitor for any potential delays caused by this, and our delivery partners will endeavour to fulfil all deliveries to the best of their ability.

Singapore GST Changes

Applies to Air Services

Thursday 9 November 2023

With effect from 1 January 2024, the Singapore Government has increased the National Rate Tax (GST) from 8% to 9% in 2024.

The duty threshold will remain at SG$400 so shipments below SG$400 will not require GST payment, except for controlled items.

If the importer has obtained an in-payment permit with an 8% GST rate but is unable to clear their goods by 31 December 2023, they can still use this permit after the date as long as it remains valid. However, the importer must also apply for a GST Short-Payment Permit (SPGST) to address the 1% GST shortfall for their goods before clearing.

Flooding and Heavy Rain in Northern France

Applies to DPD Classic

Thursday 9 November 2023

Please be aware there is currently flooding in the north of France and heavy rain is forecast to continue. The rain is already causing some areas to be blocked.

Our colleagues are taking diversions where possible, but we are seeing impact on some specific postcode areas which are: 62500, 62360, 62650, 62170, 62380, 82650, 62575, 62129, 62910, 62960, 62145.

Our colleagues will do their best to deliver parcels to ensure any impact we see is minimal.

Adverse Weather in France

Applies to DPD Classic, DPD Direct and Colissimo

Thursday 2 November 2023

Following the Ciaran storm which swept across the West of France last night, we would like to inform you that there has been a safety ban on trucks from the Morbihan, Côtes d'Armor, Manche and Finistère regions.

A traffic restriction is also in place for light vehicles in Finistère and in the Saint Malo and Dinard areas.

As a result, delivery delays are to be expected today and tomorrow in the following regions: BREST, QUIMPER, LORIENT, VANNES, SAINT BRIEUC, CARENTAN, CAEN and RENNES Postcode Regions: 29,35,22,56,50

Delays may also occur in Charente-Maritime and Maine-et-Loire

Israel / Palestine Conflict - Update

Applies to Air Express, Air Classic, DPD Direct and DPD Direct Lite

Wednesday 1 November 2023

Further to our other notice, we have now managed to secure flights from 19 October, however there is large demand for space.

As a result of this, the Air Transport Surcharge will now be increased from £2.55 to £7.05 per kg effective 1 November 2023. This applies to Air Express and Air Classic volume only.

Delivery delays are still to be expected as flight frequency has reduced. We are monitoring the situation and will provide further updates.

Israel / Palestine Conflict - Update

Applies to Air Express, Air Classic, DPD Direct and DPD Direct Lite

Wednesday 18 October 2023

Further to our other notice, we have now managed to secure flights from 19 October. Delivery delays are still to be expected as flight frequency has reduced.

As a result of high demand and limited space, the Air Transport Surcharge has been increased to £2.55 per kg effective immediately. This applies to Air Express and Air Classic volume only.

We are monitoring the situation and will provide further updates.

Israel / Palestine Conflict - Update

Applies to Air Express, Air Classic, DPD Direct and DPD Direct Lite

Wednesday 11 October 2023

Please be advised that due to the ongoing conflict between Israel and Palestine, all flights in and out of Israel are currently suspended. Volume destined to Israel will be held in the UK until further notice and until flights resume.

We are monitoring the situation and will provide further updates.

Israel / Palestine Conflict

Applies to Air Express, Air Classic, DPD Direct and DPD Direct Lite

Monday 9 October 2023

Please be advised that due to the ongoing conflict between Israel and Palestine, delivery delays are to be expected.

Deliveries are continuing to take place in Israel, however anything within a 30km radius to the Gaza Strip is currently suspended.

We are monitoring the situation and will provide further updates.

Canada & USA - Address Requirements

Applies to Air Express and Air Classic

Friday 25 August 2023

Please be advised that the address information needs to be accurate to ensure first time delivery. Failure to provide a valid address may result in a £10.50 address correction fee.

Each piece of information (Consignee Name/Attention of, Street Address, City, State, Zip Code, Phone Number and Email Address) should be provided in the data you send to DPD.

The below abbreviations are recommended for use where addresses are long, this will eliminate the possibility of address information being truncated.

Word	Abbreviation	Word	Abbreviation
Street	ST	Building	BLDG
Apartment	APT	Floor	FLR
Suite	STE	Room	RM
Drive	DR	Department	DEPT
North	N	Branch	BR
East	E	Road	RD
West	W	Southeast	SE
South	S	Northwest	NW
Northeast	NE	Southwest	SW

Please be reminded that parcels address to PO boxes / parcel lockers are not accepted on these services.

Revised VAT for Turkey

Applies to all air services

Wednesday 2 August 2023

Please note that with immediate effect the VAT for Turkey has changed from 18% to 20%.

The customs duty charges will remain the same at 30% for non-EU countries and 18% for those coming from within the EU.

Customs Regulations Reminder for Canada

Applies to all services

Friday 21 April 2023

Please be advised that all shipments destined to Canada must have clear customs data with full and clear commodity descriptions specifying exactly what is being sent.

Failure to provide this may cause a delay in customs and will be subjected to a customs penalty of 10 USD, which will be billed back to the shipper.

Please refer to the following:
- Customs data must be in English, containing full shipper and consignee name, address and contact details
- Descriptions are not vague (i.e. clothing) and are clear, such as "Men's Leather Jacket"
- If a parcel has more than one item, each item must be listed separately with the individual value