DPD Online Returns

We've made returning items really easy for your customers

We want your customers to have the same quality of service for returns as they do for deliveries so we've created a returns service that can be tailored to your specific needs.

If your customers need to return an item, they want a simple and fast solution and that's just what DPD's new return service will give them.

Here's how it works:

To be able to offer DPD returns on your website, you'll first need to add a link to our returns service. Shoppers who click on the link will see your brand for reassurance and then complete a short form with details of their return item. They'll then be emailed their return label for them to print.

Add a link to our returns service Your own branded returns page Shoppers complete a short form

Once the label has been printed and applied to the parcel, shoppers can drop off their return item at one of over 8,000 DPD Pickup shops. Our parcel shop network is one of the most secure and smartest shop networks available, and with later opening times provides even more convenience for your customers.

We'll also provide a choice of returns payment options - payment upfront or a deduction from the amount to be credited, so your customers can have complete confidence in the returns service.

Consumer receives confirmation Returns label is emailed to consumer Payment is made before label is emailed

Your customers can also track their parcel all the way back to you with our notifications providing reassurance throughout the journey.

This simple returns solution will give your customers total peace of mind which will encourage shoppers to keep buying from you.